1. Introduction
This Privacy Policy describes how Realty Nivesh (“we,” “us,” or “our”), operating the Nestling Woods Kasauli website (“Website”), collects, uses, stores, and protects your personal information. By using this Website, you consent to the practices described herein.
2. Information We Collect
a. Personal Information (Voluntarily Provided)
- Name: Collected via contact forms, callback requests, and the AI Concierge chatbot.
- Phone Number: Collected for callback scheduling, WhatsApp communication, and lead management.
- Email Address: Collected if provided via enquiry forms or email correspondence.
- Chat Transcripts: Conversations with our AI Concierge may be stored for quality assurance and sales follow-up.
b. Automatically Collected Information
- Device & Browser Data: IP address, browser type, device type, operating system, screen resolution.
- Usage Data: Pages visited, time spent on pages, scroll depth, click patterns, and referral source.
- UTM Parameters: Campaign tracking data from Google Ads, Facebook Ads, and other marketing channels (utm_source, utm_medium, utm_campaign, utm_content).
- Cookies & Local Storage: Used for session management, user preferences, and analytics (see Section 5).
3. How We Use Your Information
- To respond to your enquiries and schedule callbacks or site visits.
- To provide personalized property recommendations through our AI Concierge.
- To share project updates, RERA-approved pricing, brochures, and payment schedules.
- To manage and optimize our advertising campaigns on Google, Meta (Facebook/Instagram), and other platforms.
- To improve Website performance, user experience, and design through analytics.
- To comply with legal obligations under RERA and other applicable regulations.
4. Data Sharing & Disclosure
- Developer: Your contact information may be shared with Rosero Infra Development Pvt. Ltd. (the project developer) for direct sales coordination and booking facilitation.
- Service Providers: We use trusted third-party services including Google Analytics, Google Tag Manager, and communication platforms (WhatsApp Business) that may process your data.
- Legal Compliance: We may disclose information if required by law, court order, or government authority.
- We do not sell, rent, or trade your personal information to any third party for their marketing purposes.
5. Cookies & Tracking
This Website uses the following tracking technologies:
| Technology | Purpose | Type |
|---|---|---|
| Google Tag Manager | Marketing analytics & conversion tracking | Third-party |
| Google Analytics | Website usage analytics | Third-party |
| localStorage | Exit intent tracking, user preferences | First-party |
| sessionStorage | Session state management | First-party |
You can disable cookies through your browser settings. Note that disabling cookies may affect certain Website functionalities.
6. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for data in transit, secure server infrastructure, and restricted access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
Personal information collected through lead forms and chatbot interactions is retained for a period of 24 months from the date of collection, or until the completion of the sales transaction, whichever is longer. Anonymized analytics data may be retained indefinitely for historical analysis.
8. Your Rights
- Access: You may request a copy of the personal data we hold about you.
- Correction: You may request correction of inaccurate or incomplete data.
- Deletion: You may request deletion of your personal data, subject to legal obligations.
- Opt-out: You may opt out of marketing communications by contacting us or using the unsubscribe link in emails.
To exercise any of these rights, email us at info@realtynivesh.com.
9. Children's Privacy
This Website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the Website after changes constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related enquiries or data requests, contact: